The New Payer: What Makes the New England Healthcare Consumer Tick?

December 7, 9-10 a.m.

Consumers have entered the healthcare area with force and as the industry’s fastest growing payer of healthcare services their expectations have reached record highs. Join us as we explore what consumers value, why they make the decisions they do, and ultimately how to embrace the healthcare consumer. We’ll explore the differences in New England vs. the rest of the US and share a framework for how to better manage consumer decision-making.

Click here to register!

What you will learn:

  1. Discover the true causes of healthcare consumerism.
  2. Learn what motivates consumers and how they choose from care options.
  3. Examine the long-ranging effects of consumerism and its impact on your organization.

Presented by:

Presented by Ryan Donohue, advisor, National Research Corporation



Ryan Donohue is a healthcare consumerist, and at NRC he designs the largest healthcare survey in the US. Ryan’s mission is to persuade healthcare leaders to consider the consumer point of view and embrace market demands as strategic necessities. Ryan has spoken nationwide via AHA, TGI, and the Leadership Institute.